Request deletion of Pagivise data

Send a request

1. Email info@aerofrohne.com with the subject Pagivise data deletion request. When possible, send it from the email address used for the signing service.
2. State whether you want to delete all information associated with your signing-service profile or only particular documents, signing requests, or other personal information.
3. Identify your signing email address and any relevant request or document identifier you already have. If your request concerns subscription verification, say so; support can explain what is needed to locate the record securely.

Do not include passwords, one-time verification codes, purchase tokens, payment-card details, identity documents, or full sensitive PDFs in your initial email. You do not need to install or sign in to the app to make a request.

How the request is handled

AeroFrohne reviews requests manually and verifies your identity and authority over the records before disclosing or deleting information. We may ask you to confirm control of the email address or clarify which signing request you mean.

Deleting your sender profile can remove the signing documents you own, uploaded source and review copies, associated names and email addresses, completed documents and signing evidence, pending invitation records, and related sign-in, session, and verification records. It also removes the signing profile’s email-to-subscription association.

If you are a recipient of a document owned by another sender, your request requires separate review. Deleting one person’s profile does not necessarily authorize erasing every party’s records.

AeroFrohne will explain the result, including information it cannot delete and the reason. This page does not provide automatic or immediate account deletion.

Information that may be retained

AeroFrohne retains signing documents and related records until a verified, authorized deletion request is received. Stored signing and subscription records have no automatic purge schedule. Expiration of a signing request, session, or verification code does not erase the underlying records.

Review test-workspace exception: records in the separate, isolated workspace provided for app review become eligible for automatic daily cleanup after 30 days without modification. The test workspace can also be reset sooner. This applies to test documents and workspace information, not production signing or subscription records.

Purchase tokens and subscription-status records are retained for subscription verification. Deleting a signing profile removes its email association but does not delete these billing records or cancel your subscription. Documents owned by another sender where you are a recipient remain subject to separate review. Some information may also need to be retained for security, a dispute, or applicable recordkeeping requirements. AeroFrohne will explain any such exception when responding to your request.

AeroFrohne cannot delete copies already downloaded or separately retained by a document’s sender or recipients. Google and other providers may retain records under their own practices. Provider backups and logs follow their retention and deletion processes; deleting active application records does not promise immediate erasure from every backup. A request to AeroFrohne does not delete a Google account or a third-party cloud storage account.

Local files and subscriptions

PDFs you only open or edit locally are not uploaded to AeroFrohne. Delete those files using your device’s file manager or the storage provider where you saved them. You can clear Pagivise’s recent-document list in the app, and clear app storage or uninstall it through Android settings. Files saved outside app storage may remain.

Cancel your subscription separately in Google Play. Emailing a deletion request or uninstalling Pagivise does not cancel recurring subscription charges. Open your subscriptions in Google Play, select Pagivise, then choose Cancel subscription and follow the prompts. See Google’s cancellation instructions. Removing verification records may affect subscription restoration or service access; support will clarify this when reviewing the request.

Privacy questions

For other questions, contact info@aerofrohne.com. Read the Pagivise privacy notice for the information handled by the app and signing service.